Refund & Cancellation Policy

Scorio sells digital services: assessment-based career guidance, curated learning paths, progress tracking, and ORA coaching. These are delivered digitally and begin immediately on purchase — nothing physical ships. External courses we link to (Coursera, Udemy, DeepLearning.AI and similar) are sold by those platforms under their own refund policies; Scorio never charges you for them.

• You can cancel a subscription at any time; access continues until the end of the period already paid for. [VERIFY WITH CA]
• Cancellation stops future billing — it does not refund the current period. [VERIFY WITH CA]
• First-time subscribers may request a full refund within 7 days of the FIRST charge if the paid features have not been substantially used. [VERIFY WITH CA]
• Renewal charges are refundable only if requested within 48 hours of the charge and the service was not used after renewal. [VERIFY WITH CA]

• One-time plans may be refunded in full within 48 hours of purchase if the paid content (locked phases, extended ORA access) has not been substantially used. [VERIFY WITH CA]
• After 48 hours, or after substantial use, one-time purchases are non-refundable. [VERIFY WITH CA]

If money was deducted but your plan did not activate, or you were charged twice for the same purchase, we will refund the failed/duplicate charge in full once confirmed with our payment provider (Razorpay). [VERIFY WITH CA]

• Email founder@scorio.co.in from your registered email with the payment reference (Razorpay payment id or the confirmation email).
• We respond within 3 business days. [VERIFY WITH CA]
• Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank's timelines. [VERIFY WITH CA]

• Dissatisfaction with an assessment score or band — the assessment is free and the score is deterministic from your own answers.
• External course fees paid to third-party platforms.
• Accounts terminated for violating our Terms of Service. [VERIFY WITH CA]

Itohba OneSei Pvt Ltd · Bengaluru, India · founder@scorio.co.in. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and applicable e-commerce rules. [VERIFY WITH CA]